We take immense pride in the superior quality of our women’s fashion items and shoes, which is a result of our stringent quality – control measures. If you encounter any issues after receiving your purchase, please don’t hesitate to email our customer service team at [email protected].

Return Policy

Return Period

You have the option to return or exchange items within 30 days from the date of receipt.

Return Shipping Arrangement

You can either call the post office to schedule a collection or drop off the package at your nearest post office. Whether we reimburse the shipping fee depends on the reason for the return. If the return is due to our fault, we will cover the shipping cost. However, if the return is the consumer’s responsibility, the consumer must bear the shipping fee, and the specific amount will vary based on the express company you select. Reasons for consumer – initiated returns include:

  • The product fails to meet your expectations.
  • The size is either too small or too large.
  • The color does not match what you anticipated.
  • You’ve had a change of mind or no longer need the product.
  • You ordered the wrong item or quantity.
  • You did not thoroughly read the product description.

If you receive incorrect or damaged items, please take clear photos and contact our customer service immediately. We will either re – ship the correct items or provide a refund based on the specific situation. Before sending back the products, always contact our customer service first to obtain the correct return address.

Return Requirements

  1. For Non – Quality Items: If there are no quality issues with the items, tedkgn expects customers to return them unused, undamaged, with the original tags and packaging materials intact.
  2. Prior Approval: Before shipping the items back, customers must obtain approval from the tedkgn customer service team.
  3. Quality Issue or Incorrect Delivery: In case of quality problems or incorrect product delivery, customers should take photos of the issue and contact customer service to get the return address.

Circumstances for Return or Refund

Customers can contact us for a return or refund under the following circumstances:

  • Items are not in their original condition, are damaged, or have missing parts due to our error.
  • Items are different from the product description.
  • Items are returned to the sender without being delivered.
  • Items are not delivered within the agreed – upon time frame.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps:

  1. Contact Customer Service: If you wish to return an item, please contact our customer service and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Customer Service Response: Our customer service team will respond to your request within 24 hours on business days.
  3. Return Shipment: Return the items to the address we provide and send us proof of return, including the tracking number and a valid return receipt.
  4. Refund or Exchange: Once we receive the returned item(s), we will email you and immediately arrange for a refund or exchange as per your request.

Important Notice

  • Incorrect Return Address: Do not send your return to the sender’s address on the package. This is not the return address, and sending it there will delay the processing of your return. Only use the address provided by our customer service.
  • Non – tedkgn Items: Ensure that you do not accidentally include non – tedkgn items in your return package. We will not be responsible for returning those items to you.
  • Lost or Stolen Packages: We are not liable for any return packages that are lost or stolen during transit. Please keep the proof of return tracking number when shipping back your returns.

Refund Policy

  • Production or Transportation Issues: Any misprinted, damaged, or defective items caused by our production or transportation processes are covered at our expense. You will receive a full refund, and we will reimburse the return shipping cost.
  • Order Cancellation: Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. We will not accept order cancellation requests once the orders have been shipped.
  • Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable). If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all losses.
  • Used or Stained Items: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial of refund.
  • Refund Processing Time: Please note that it may take up to 7 business days for the refund to appear in your account due to varying processing times between payment providers.

Return Label Acquisition

  1. Defective Products: When the product is incorrect or damaged by the carrier, which is our responsibility, customers need to download and print the return label.
  2. Customer Remorse: If the customer purchased the wrong product, it doesn’t fit, or they no longer want the item, it is the customer’s responsibility to obtain the return label.

If you have any questions or concerns, please feel free to contact us:

  • Address: 05, 9/F, THE RAINBOW NO.22 WANG YIP STREET SOUTH YUEN LONG NT HONGKONG
  • TEL: +852 43961461
  • Email: [email protected]
  • Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)
    On business days, we will get back to you within 24 hours.