We deeply appreciate each and every one of our customers. Our foremost priority is ensuring that your orders of women’s clothing and shoes are delivered to you as swiftly as possible. The following is an overview of the journey your order takes from payment to delivery.

Note: Our orders only include product fees and shipping fees (if applicable). Our customers are not required to pay any importing fees, duties, or VAT (Value-Added Tax).

1. Payment Confirmation

Once your order is authorized and verified, a confirmation email will be promptly sent to you. This email serves as confirmation that we have received your order and are in the process of preparing it for shipment.

2. Order Processing

  • Processing Time: It typically takes 1 – 2 business days to process your order, regardless of the destination country. Please bear in mind that holidays and weekends are not included in this timeframe. During this period, our team carefully picks, packs, and prepares your items for shipment.

3. Shipping

  • Shipping Duration: Shipping usually takes approximately 7 to 14 business days to reach its destination, applicable to all countries. As soon as your order is shipped, we will send you an email notification containing a tracking number. This allows you to keep track of your package’s progress every step of the way.
  • Shipping Fees:
    • SHIPPING WORLDWIDE

4. Delivery

  • Total Delivery Time: Please note that the time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can generally expect to receive your order within 8 – 16 business days, regardless of the country.
  • Logistics Matching: Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. This ensures efficient and reliable delivery of your women’s fashion and shoe orders.
  • PO Box Addresses: If the street address of your order contains “PO Box”, our system will review and make a judgment based on the delivery logistics you have chosen. In the event that the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. Our customer service team will then contact you to either modify the address or cancel the order, as necessary.

5. Track Order Status

  • Self-Tracking: You have the ability to track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You can expect to see updates within 72 hours of receiving this email.
  • Tracking Methods: To track your order, simply click on the “Track Order” option on our website for detailed information. If there are no updates or if you encounter any issues, feel free to send us an email, and our team will check the details for you.

6. Causes of Delay

In some cases, tracking updates may be delayed due to force majeure events, including but not limited to:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
  • Peak Season Challenges: Shortage of flights and personnel during peak seasons, as well as other local factors.

7. Contact Us

Should you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to get in touch with us:

  • Address: 05, 9/F, THE RAINBOW NO.22 WANG YIP STREET SOUTH YUEN LONG NT HONGKONG
  • Telephone: +852 43961461
  • Email: [email protected]
  • Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)

On business days, we will respond to your inquiries within 24 hours, ensuring that you receive the assistance you need in a timely manner.