Accepted Payment Options
We offer a variety of convenient and secure payment methods for your purchases of women’s clothing and shoes:
- Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
- Digital Wallet: Apple Pay
Simply input your card details at the checkout page, and your payment will be processed securely.
What to Do if Your Credit/Debit Card Payment is Declined
Place Your Order Again
If your payment is declined, you’ll need to place a new order. Unfortunately, we are unable to reinstate orders once a payment has been rejected.
Make the Following Checks
To increase the likelihood of a successful payment when placing a new order, we recommend conducting the following checks:
- Verify Card Details: Double-check that all the information you’ve entered is accurate, including the card number, expiration date, and cardholder name.
- Enter the Security Code Correctly: This is the three-digit number located on the back of your card (for most cards). For American Express cards, it’s the four-digit number on the front.
- Contact Your Card Issuer: There’s a chance your card issuer declined the payment without providing us with a specific reason. It’s advisable to reach out to them or your bank to inquire about the decline.
- Try an Alternative Payment Method: If you’ve checked all the above and the issue persists, consider using a different card or another payment method available on our site.
Next Steps
- 3D Secure Declines: If your payment was declined via 3D Secure, you’ll need to contact your bank for further information. This security measure may require you to enter a password, receive a security code via email or phone, or use other authentication methods like fingerprint recognition or two-factor authentication, depending on your bank’s policies.
- Error Messages: If you receive an error message during the payment process, please contact us with as many details as possible, including the exact error message. Our team will work to resolve the issue promptly.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption technology to ensure the secure processing of your payment information. Additionally, we adhere to PCI-DSS standards to safeguard your data throughout your shopping experience.
We also take fraud prevention seriously. All credit and debit card transactions are subject to validation and authorization by both us and the card issuer. To enhance security during online card payments, you may encounter 3D Secure security measures, which vary based on your bank’s requirements. For more information about these authentication processes, please consult your card-issuing bank.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. If you don’t see it in your inbox, please check your spam or junk folder.
Contact Us
Should you have any questions or concerns, please don’t hesitate to get in touch with us:
- Address: 05, 9/F, THE RAINBOW NO.22 WANG YIP STREET SOUTH YUEN LONG NT HONGKONG
- Telephone: +852 43961461
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we will respond to your inquiries within 24 hours.